Return and Refund Policy
At Bluestar Enterprise, customer satisfaction is our top priority. We aim to make returns and refunds hassle-free. Please review our updated policy:
- Eligibility for Returns:
- Returns are accepted for products that are defective, damaged during delivery, or not as described at the time of purchase.
- Items must be returned in their original condition, with all accessories, manuals, and packaging intact.
- For electronic items, products showing signs of misuse or tampering may not qualify for returns.
- Return Request Process:
- Notify us within 7 days of delivery if you wish to return a product.
- Provide proof of the issue (e.g., photos or videos of defects or damages) via email or phone.
- Once approved, our team will guide you through the return process.
- Refunds:
- Refunds will be issued only after the returned product has been inspected and approved by our team.
- Refunds will be processed within 7-14 business days using the same payment method used for the purchase.
- For cash-on-delivery orders, refunds will be provided via bank transfer or mobile financial services.
- Conditions for Non-Refundable Items:
- Products purchased on clearance or sale are non-refundable unless they arrive damaged or defective.
- Items with signs of physical damage caused by the customer are not eligible for returns.
- Return Shipping Costs:
- If the return is due to a defect, damage, or incorrect item delivered, Bluestar Enterprise will cover the return shipping cost.
- For all other reasons, customers are responsible for return shipping fees.
- Exchange Policy:
- If you wish to exchange a product, please contact our support team. Exchanges are subject to product availability.
Customer Support
Need assistance? Our dedicated support team is here for you. Call us or visit our office for personalized service and after-sales support.
Office Visits
We value personal connections! Customers are welcome to visit our office to discuss product details, make purchases, or seek technical support.
Legal Compliance
Bluestar Enterprise complies with Bangladesh’s Digital Commerce Guidelines 2021 and other applicable laws to ensure a secure and reliable shopping experience.
Changes to Terms
Bluestar Enterprise reserves the right to update these terms to enhance your experience. Please check this page periodically for updates.
